Service failures and recovery: some issues and challenges (Record no. 67502)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00529nam a22001697a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 210319b ||||| |||| 00| 0 eng d |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Anupam, Krishna (2008RMB901) |
| 245 ## - TITLE STATEMENT | |
| Title | Service failures and recovery: some issues and challenges |
| Remainder of title | : a thesis report |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Jaipur |
| Name of publisher, distributor, etc. | Department of Management Studies, MNIT |
| Date of publication, distribution, etc. | 2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xv,308p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Management Studies |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service recovery |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Dangayach, G.S. |
| Relator term | Supvr. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Jain, Rakesh |
| Relator term | Supvr. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Thesis |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Shelving location |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Malaviya National Institute of Technology | Malaviya National Institute of Technology | 19/03/2021 | 658 | DMB002 | 19/03/2021 | 19/03/2021 | Thesis | ||||||
| Dewey Decimal Classification | Malaviya National Institute of Technology | Malaviya National Institute of Technology | 19/03/2021 | 658 | DMB004 | 19/03/2021 | 19/03/2021 | Thesis | ||||||
| Dewey Decimal Classification | Malaviya National Institute of Technology | Malaviya National Institute of Technology | 23/02/2022 | 658 | TH00400 | 23/02/2022 | 23/02/2022 | Thesis | Reference |