TY  - BOOK
AU  - TENNER, ARTHUR R
AU  - DETORO, IRVING J
TI  - Process Redesign
U1  - 658.406 
PY  - 1997///
CY  - New York
PB  - Addison-Wesley
KW  -  REENGINEERING (MANAGEMENT)
KW  - TOTAL QUALITY MANAGEMENT
ER  -