TY  - BOOK
AU  - KANJI, GOPAL K
TI  - Total Quality Management in Action
SN  - 0412782200
U1  - 658.4013 
PY  - 1996///
CY  - LONDON
PB  - CHAPMAN AND HALL
KW  - TOTAL QUALITY MANAGEMENT
KW  - QUALITY METHODS
ER  -