TY  - BOOK
AU  - MELLING, M , LITTLE, J
TI  - BUILDING A SUCCESSFUL CUSTOMER SERVICE CULTURE
U1  - 025.1 
PY  - 2002///
CY  - LONDON
PB  - FACET PUBLISHING
KW  -  CUSTOMER SEVICES
KW  - LIBRARY AND INFORMATION SCIENCE
ER  -