TY  - BOOK
ED  - Harvard Business School.
TI  - Harvard business essentials: crisis management
SN  - 1591394376
U1  - 658.4056 
PY  - 2004///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Management
KW  - Crisis management
N1  - Includes bibliographical references (p. 127-150) and index
ER  -