TY  - BOOK
AU  - Anupam, Krishna (2008RMB901)
AU  - Dangayach, G.S.
AU  - Jain, Rakesh
TI  - Service failures and recovery: some issues and challenges: : a thesis report
U1  - 658 
PY  - 2012///
CY  - Jaipur
PB  - Department of Management Studies, MNIT
KW  - Management Studies
KW  - Service recovery
ER  -