TY  - BOOK
AU  - Sutton, Robert I.
AU  - Rao, Huggy
TI  - Scaling up excellence : : getting to more without settling for less
SN  - 9781847940995
U1  - 658.4013 
PY  - 2014///
CY  - New York
PB  - Random House Business Books
KW  - Management
KW  - Organizational effectiveness
KW  - Organizational change
KW  - Customer relations
ER  -