TY  - BOOK
AU  - Verma, Shalini
TI  - Soft Skills For The BPO Sector 
SN  - 9788131722206
U1  - 658 
PY  - 2009///
CY  - New Delhi
PB  - Pearson Education Inc. 
KW  - Management 
KW  - Soft Skills
ER  -