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		Services Marketing by SHANKER, RAVI. Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI EXCEL BOOKS 2002Availability: Items available for loan: Malaviya National Institute of Technology (3)Call number: 658.8 SHA, ... Add to cart (remove)
		Services marketing : integrating customer focus across the firm by Zeithaml, Valarie A. ...[et. al.]. Edition: 6th.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chennai: McGraw Hill Eduction ( India ), 2013Availability: Items available for loan: Malaviya National Institute of Technology (10)Call number: 658.8, ... Add to cart (remove)

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