000 00408pam a2200169a 44500
008 140414b2009 xxu||||| |||| 00| 0 eng d
020 _a9788120336940
082 _a658.8
_bSRI,E-2
100 _aSRINIVASAN, R
245 _aServices Marketing
250 _a2nd
260 _aNEW DELHI
_bPHI LEARNING
_c2009
300 _a267p.
650 _aSERVICES MARKETING
690 _aMANAGEMENT
942 _2ddc
_cBK
999 _c11878
_d11878