000 00304pam a2200121a 44500
008 140414b2002 xxu||||| |||| 00| 0 eng d
100 _aSHANKER, RAVI
245 _aServices Marketing
_c
260 _aNEW DELHI
_bEXCEL BOOKS
_c2002
650 _aSERVICES MARKETING
690 _aMANAGEMENT
906 _a12702
999 _c12242
_d12242