| 000 | 00512pam a2200169a 44500 | ||
|---|---|---|---|
| 008 | 140414b1996 xxu||||| |||| 00| 0 eng d | ||
| 082 |
_a658.812 _bRAM |
||
| 100 | _aRAMASWAMY, ROHIT | ||
| 245 |
_aDesign and Management of Service Processes _bKeeping Customers for Life _c |
||
| 260 |
_aNew York _bAddison-Wesley _c1996 |
||
| 650 | _a TQM | ||
| 650 | _a PRODUCTION PLANNING | ||
| 650 | _a SERVICE INDUSTRIES--QUALITY CONTROL | ||
| 650 | _aCUSTOMER SERVICES--MANAGEMENT | ||
| 690 | _aMANAGEMENT | ||
| 906 | _a13692 | ||
| 999 |
_c13213 _d13213 |
||