| 000 | 00495pam a2200157a 44500 | ||
|---|---|---|---|
| 008 | 140414b2002 xxu||||| |||| 00| 0 eng d | ||
| 082 |
_a025.1 _bMEL |
||
| 245 |
_aBUILDING A SUCCESSFUL CUSTOMER SERVICE CULTURE _cedited by MELLING, M , LITTLE, J |
||
| 250 | _a2002 Ed. | ||
| 260 |
_aLONDON _bFACET PUBLISHING _c2002 |
||
| 650 | _a CUSTOMER SEVICES | ||
| 650 | _aLIBRARY AND INFORMATION SCIENCE | ||
| 690 | _aLIBRARY AND INFORMATION SCIENCE | ||
| 700 | _aMELLING, M , LITTLE, J | ||
| 906 | _a27151 | ||
| 999 |
_c26004 _d26004 |
||