000 00337pam a2200133a 44500
008 140414b2002 xxu||||| |||| 00| 0 eng d
082 _a658.8
_bSHA
100 _aSHANKER, RAVI
245 _aServices Marketing
_c
260 _aNEW DELHI
_bEXCEL BOOKS
_c2002
650 _aSERVICES MARKETING INDIA
690 _aMANAGEMENT
906 _a35819
999 _c34055
_d34055