000 00398nam a22001577a 4500
008 141209b2010 xxu||||| |||| 00| 0 eng d
020 _a9788184885798
082 _a658.812
_bBHA
100 _aBhat,K Govinda
245 _aCustomer relationship management
260 _aNew Delhi
_bHimalaya publishing
_c2010
300 _a236 p.
600 _aManagement
650 _aRelationship
942 _cBK
999 _c61715
_d61715