000			00571nam a22001937a 4500
008			180205b xxu||||| |||| 00| 0 eng d
020			_a9781259026812
082			_a658.8 _bZEI
100			_aZeithaml, Valarie A. ...[et. al.]
245			_aServices marketing : integrating customer focus across the firm
250			_a6th.
260			_aChennai: _bMcGraw Hill Eduction ( India ), _c2013.
300			_axxxii,711p.
600			_aManagement
650			_aCustomer services.
650			_aMarketing.
650			_aService industries -- Marketing.
942			_cBB _2ddc
999			_c64934 _d64934