000 00561pam a2200169 a 4500
008 951030s1996 enka b 001 0 eng
020 _a0132071193
082 0 0 _a658.4013
_bJAM
100 1 _aJames, Paul T. J.
245 1 0 _aTotal quality management :
_ban introductory text /
_cPaul T.J. James.
260 _aLondon ;
_aNew York :
_bPrentice Hall,
_c1996.
300 _axxi, 374 p. :
_bill. ;
_c24 cm.
504 _aIncludes bibliographical references (p. 362-368) and indexes.
650 0 _aTotal quality management.
690 _aManagement
942 _cBK
_2ddc
999 _c65477
_d65477