Services marketing : integrating customer focus across the firm (Record no. 64934)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00571nam a22001937a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 180205b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781259026812 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Item number | ZEI |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithaml, Valarie A. ...[et. al.] |
| 245 ## - TITLE STATEMENT | |
| Title | Services marketing : integrating customer focus across the firm |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 6th. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Chennai: |
| Name of publisher, distributor, etc. | McGraw Hill Eduction ( India ), |
| Date of publication, distribution, etc. | 2013. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxxii,711p. |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Marketing. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service industries -- Marketing. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book Bank |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Date checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Malaviya National Institute of Technology | Malaviya National Institute of Technology | 05/02/2018 | 1 | 658.8 | B55950 | 15/10/2020 | 17/01/2020 | 05/02/2018 | Book Bank | ||||
| Malaviya National Institute of Technology | Malaviya National Institute of Technology | 05/02/2018 | 3 | 658.8 | B55951 | 30/01/2024 | 08/03/2021 | 05/02/2018 | Book Bank | ||||
| Malaviya National Institute of Technology | Malaviya National Institute of Technology | 05/02/2018 | 3 | 658.8 | B55952 | 18/12/2023 | 16/08/2023 | 05/02/2018 | Book Bank | ||||
| Malaviya National Institute of Technology | Malaviya National Institute of Technology | 05/02/2018 | 3 | 658.8 | B55953 | 11/12/2023 | 16/08/2023 | 05/02/2018 | Book Bank | ||||
| Malaviya National Institute of Technology | Malaviya National Institute of Technology | 05/02/2018 | 2 | 658.8 | B55954 | 09/12/2022 | 22/09/2022 | 05/02/2018 | Book Bank | ||||
| Malaviya National Institute of Technology | Malaviya National Institute of Technology | 05/02/2018 | 3 | 658.8 | B55955 | 15/12/2023 | 18/08/2023 | 05/02/2018 | Book Bank | ||||
| Malaviya National Institute of Technology | Malaviya National Institute of Technology | 05/02/2018 | 1 | 658.8 | B55956 | 03/07/2020 | 23/01/2020 | 05/02/2018 | Book Bank | ||||
| Malaviya National Institute of Technology | Malaviya National Institute of Technology | 05/02/2018 | 4 | 658.8 | B55957 | 13/12/2023 | 18/08/2023 | 05/02/2018 | Book Bank | ||||
| Malaviya National Institute of Technology | Malaviya National Institute of Technology | 05/02/2018 | 4 | 658.8 | B55958 | 02/12/2023 | 18/08/2023 | 05/02/2018 | Book Bank | ||||
| Malaviya National Institute of Technology | Malaviya National Institute of Technology | 05/02/2018 | 2 | 658.8 | B55959 | 07/05/2019 | 20/01/2019 | 05/02/2018 | Book Bank |