Design and Management of Service Processes
RAMASWAMY, ROHIT
Design and Management of Service Processes Keeping Customers for Life - New York Addison-Wesley 1996
TQM
PRODUCTION PLANNING
SERVICE INDUSTRIES--QUALITY CONTROL
CUSTOMER SERVICES--MANAGEMENT
658.812 / RAM
Design and Management of Service Processes Keeping Customers for Life - New York Addison-Wesley 1996
TQM
PRODUCTION PLANNING
SERVICE INDUSTRIES--QUALITY CONTROL
CUSTOMER SERVICES--MANAGEMENT
658.812 / RAM