Design and Management of Service Processes (Record no. 13213)
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000 -LEADER | |
---|---|
fixed length control field | 00512pam a2200169a 44500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 140414b1996 xxu||||| |||| 00| 0 eng d |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
Item number | RAM |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | RAMASWAMY, ROHIT |
245 ## - TITLE STATEMENT | |
Title | Design and Management of Service Processes |
Remainder of title | Keeping Customers for Life |
Statement of responsibility, etc. | |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc. | New York |
Name of publisher, distributor, etc. | Addison-Wesley |
Date of publication, distribution, etc. | 1996 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | TQM |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | PRODUCTION PLANNING |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | SERVICE INDUSTRIES--QUALITY CONTROL |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | CUSTOMER SERVICES--MANAGEMENT |
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
Topical term or geographic name as entry element | MANAGEMENT |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
a | 13692 |
Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
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Malaviya National Institute of Technology | Malaviya National Institute of Technology | 23/10/2012 | 658.812 RAM | 57100 | 15/04/2014 | 15/04/2014 | General Books |